TICKET CENTER STAGE TERMS OF USE

Introduction

Welcome to Ticket Center Stage! Ticket Center Stage is a service of Victoria Theatre Association. Our goal is to make your ticket purchase experience easy, efficient and equitable, so that we can get you on your way to live events as quickly as possible. If you have any questions about these Terms of Use, please contact us.

Application

These Terms of Use apply to the TicketCenterStage.com site, as well as to the Ticket Center Stage box office locations where you can buy tickets (either in person or by telephone). When we say the “Site,” we are referring to both the website and the box offices, unless the context otherwise indicates.

By using the Site, you expressly agree to be bound by these Terms of Use and to follow the Terms of Use and all applicable laws and regulations governing the Site and the purchase of tickets.

Ordering Procedure

Who You Are Buying From. Ticket Center Stage acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets, such as arts groups, promoters, or other outside licensees of the venue (“Event Providers”).

Pricing and Availability. Because Ticket Center Stage sells tickets on behalf of Event Providers, Ticket Center Stage does not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, phone and box offices. All distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Ticket Center Stage does not control this inventory or its availability. Our Event Provider clients decide at their sole discretion which of their tickets are made available for public sale. The tickets we sell belong to our clients and typically represent only a portion of (and sometimes substantially less than) the total venue seating capacity. On occasion, additional tickets may be released by the Event Provider as late as the event date.

Senior and Student discounts may be available for an event but not made available on line per the instructions of the Event Provider. To purchase tickets with these discounts, you will need to call Ticket Center Stage directly at 888-228-3630 or locally (in the Dayton area) at 937-228-3630.
Payment Methods. TicketCenterStage.com accepts American Express, Visa, MasterCard and Discover credit/debit cards.

Order Confirmation. If you do not receive a confirmation number (in the form of a confirmation page or e-mail) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Ticket Center Stage Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process.

If you assume that an order has not been placed because you do not receive a confirmation, you will nonetheless be obliged to pay for the tickets if your order was in fact accepted.

Convenience Charges and Order Processing Fees. Tickets purchased on TicketCenterStage.com are typically subject to a non-refundable per ticket processing fee and a delivery charge. We reserve the right to hold any tickets in will call regardless of the delivery method selected.

Delivery Methods. When purchasing tickets on TicketCenterStage.com you may choose your preferred delivery method from the available options. Regardless of the delivery method selected, we reserve the right to hold tickets at will call.

Amount of Tickets Per Customer or “Ticket Limits.” When purchasing tickets on TicketCenterStage.com, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

Refunds and Exchanges. Before purchasing tickets, carefully review your event and seat selection. Policies established by our Event Providers generally prohibit Ticket Center Stage from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not, in those circumstances, seek a “chargeback” from your credit card issuer or otherwise dispute the charge for the tickets.

Billing Information Verification. Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Ticket Center Stage customer service will attempt to contact you, using the information provided at the time of purchase. If Ticket Center Stage is unable to reach you after its initial attempt, Ticket Center Stage may cancel your order and may sell your tickets to another customer without further notice.

Pricing and Other Errors. If the amount you pay for a ticket is lower than the correct price regardless of whether because of an error in a price posted on this website or otherwise, or you are able to order a ticket before its scheduled on-sale or presale date, or you are able to order a ticket that was not intended to have been released for sale, then Ticket Center Stage will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the mistake is the result of human error or a transactional malfunction of this website or other Ticket Center Stage operated system.

License; Ejection and Cancellation; No Redemption Value. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with the Event Provider or venue rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is not redeemable for cash.

Unlawful Re-Sale of Tickets; Commercial Purposes. Tickets may not be purchased with the intention of re-selling the tickets at a profit. Unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation. A ticket may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, any use of trademarks and other intellectual property of Ticket Center Stage or Victoria Theatre Association is subject to Victoria Theatre Association’s consent.

Your Responsibilities; Our Rights

Ticket Limits. You must adhere to published ticket limits. Utilizing automated means to process or place ticket orders for a number of tickets that exceeds the stated limit is a violation of these Terms of Use. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Ticket Center Stage in its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

Compliance with Laws; Accuracy of Information. The sale or purchase of tickets to entertainment events may be regulated by certain state, county and city laws or regulations. You acknowledge that complying with laws and regulations is your responsibility.
You may be asked to provide information during various processes that you engage in on the Site. You represent and warrant that all information you provide, including but not limited to all information concerning your name, address, credit card number, and other identifying information of any nature, will be true, complete and correct, and that you will update all information as it changes.
Any information you submit to us may be provided to law enforcement officials to assist in any investigation or prosecution being conducted by the officials.

Rights of Ticket Center Stage. You understand and agree that, in addition to other rights of Ticket Center Stage, Ticket Center Stage may, in its sole discretion and without prior notice, terminate and block your access to the Site or to Ticket Center Stage’s other services, cancel your ticket order and/or tickets acquired through your ticket order, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts Ticket Center Stage believes may be associated with you, cancel a ticket or ticket order associated with any person acting or believed to be acting in concert with you, or exercise any other remedy available, if Ticket Center Stage believes that your conduct or the conduct of any person with whom Ticket Center Stage believes you act in concert, or the user content you provide, or any resale of such tickets purchased through Ticket Center Stage, violates or is inconsistent with these Terms of Use or applicable law or regulations, or violates the rights of Ticket Center Stage, a client of Ticket Center Stage or another user of the Site. If we are unable to verify or authenticate any information or tickets you provide during any registration, ordering, purchase, ticket posting, sale, authentication, delivery, payment or remittance process, or any other process, or if we are no longer able to verify your credit card or bank account information, your tickets may be cancelled, we may refuse to honor all pending and future ticket purchases made on such credit card accounts and/or on any online accounts associated with such credit card accounts, and you may be prohibited from using the Site.

Links and Search Results

The Site may automatically produce search results that reference or link to third party sites throughout the worldwide web. Ticket Center Stage has no control over, and has no responsibility with respect to, those sites or the content within them. By using the Site to search for or link to another site, you understand and agree that you may not make any claim against Ticket Center Stage for any damages or losses whatsoever resulting from your use of the Site to obtain search results or to link to another site.

Releases, Disclaimers and Reservations

Release; Exclusion of Liability. As a condition to access to and/or use of the Site, you fully waive and release Ticket Center Stage, Victoria Theatre Association, and their affiliates, directors, officers, parents, subsidiaries, employees, agents, suppliers, licensees, and distributors from any and all claims, demands and damages of every kind and nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way connected with your use of the Site, other users’ use of the site, and/or user content posted on the Site. Ticket Center Stage is not required to provide any refund to you, and is not otherwise liable to you in any respect, if it exercises any of its rights or remedies because you have violated these Terms of Use or any of Ticket Center Stage’s rights.

Disclaimers. Ticket Center Stage does not promise that the Site will be error-free, uninterrupted, or that it will provide specific results from use of the Site or any content, search or link on it. The Site and its content are provided on an “AS IS” and “AS AVAILABLE” basis.

Use of Site. We reserve the right, in our sole discretion, to modify, suspend or discontinue any part of this Site at any time, with or without notice to you.

Modification of Terms of Use. We reserve the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check these Terms of Use periodically.
Last Revised 1/9/2012

TICKET CENTER STAGE PRIVACY POLICY

Victoria Theatre Association has adopted a set of privacy principles applicable to the following websites www.victoriatheatre.com, www.schustercenter.org, and www.ticketcenterstage.com (collectively referred to as the Websites). We provide this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive when you visit and use the Websites. This Privacy Policy applies only to information that you provide to Victoria Theatre Association through the Websites or that is automatically collected when you access, download, purchase or use any information, services, products or content appearing on the Websites.

Children’s Privacy
Children under the age of 13 may not use the Websites for any purpose. Children under the age of 18 are not permitted to provide personal information on the Websites. Victoria Theatre Association will not accept orders from minors without the permission of their parents or guardians. If you believe your child may have submitted personal information to the Websites, please contact us at info@victoriatheatre.com and we will delete the information.

The Personal Information We Collect
When you register to become a member of the Websites, purchase any products from the Websites, sign up to receive newsletters or other notifications or make a donation you may voluntarily submit personally identifiable information that can be used to contact or identify you and administer your account (“Personal Information”). Personal Information may include, but is not limited to, your name, telephone number, mailing address and e-mail address.

Financial Information
When you make a purchase or donation through the Websites you may be required to enter certain financial information such as credit card number, security code, expiration date and billing address in order to complete your transaction. We do not retain your financial information any longer than is reasonably necessary to complete a particular transaction. Accordingly, users must reenter credit card information every time an additional purchase or donation is made through the Websites.

Use and Disclosure of Personal Information
Victoria Theatre Association will use the Personal Information provided by you at the Websites only to the extent necessary to administer your account, to fulfill your direct requests and to provide you with full access to the Websites’ services.

Accordingly, Personal Information may be used for the following purposes: (i) to provide and improve our services, features and content; (ii) to administer your use of our services and accounts; (iii) to enable users to enjoy and easily navigate the Websites; (iv) to better understand your needs and interests; (v) to fulfill requests you may make; (vi) to personalize your experience; (vii) to provide service announcements; and (viii) to provide you with further information and offers from us or other local not-for-profit arts organizations that we believe you may find useful or interesting, including newsletters, marketing or promotional materials and other information on Victoria Theatre Association related services. If you decide at any time that you no longer wish to receive such communications, please follow the unsubscribe instructions provided in any of the communications.

We may employ third party service providers to provide services on our behalf or to perform services related to administration of the Websites (including, without limitation, maintenance, hosting and database management services, web analytics, payment processing and administration). These third parties have access to your Personal Information only to the extent necessary to perform these tasks on our behalf and are obligated not to disclose or use your Personal Information for any other purpose.

Except as provided elsewhere in this policy, Victoria Theatre Association will not disclose your Personal Information obtained through the Websites to third parties outside of Victoria Theatre Association and its service providers, affiliates, vendors and business partners unless Victoria Theatre Association has the good faith belief that disclosure is reasonably necessary to: (1) cooperate with law enforcement authorities or comply with legal process served on Victoria Theatre Association; (2) protect the property and rights of Victoria Theatre Association, its affiliates or a third party; (3) protect the safety of the public or any person; (4) to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable; (5) complete, as permitted by law, a business sale, asset transfer, merger, acquisition or reorganization; or (6) fix or debug problems with the Websites’ servers, software or service.

Other Information/ Logging and Cookies
As you use the Websites, our servers automatically record information that the browser sends whenever it points to a website or online service (“Log Data”). Log Data may include, but is not limited to, your computer’s Internet Protocol address, browser type, the web page you were visiting before you came to one of the Websites and information you search for, or view on the Websites.

Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use “persistent cookies” to save your username and login password for future logins to the Websites. We use “session ID cookies” to enable certain features of our service, to better understand how you interact with the Websites and to monitor web traffic routing on the Websites and aggregate usage of the Websites. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Websites or all functionality of the services.

We may share aggregated information that includes non-identifying information and Log Data with third parties for industry analysis, demographic profiling, and to deliver targeted advertising about other products and services, all for the sole benefit of Victoria Theatre Association. Users of the Websites shall not be entitled to any compensation stemming from the use of such aggregated or non-identifying information.

Changing or Deleting your Information
All members of the Websites may review, update, correct or delete the Personal Information in their registration profile by calling a ticketing agent from Ticket Center Stage at 937.228.3630 or toll free at 888.228.3630. If you request that your information be completely deleted, your account may be deactivated. We may retain an archived copy of your records as required by law or for legitimate business purposes.

Security
Victoria Theatre Association is concerned with safeguarding your information. We employ a variety of industry-standard measures designed to protect your information from unauthorized access.

International Transfer
Your information may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to Victoria Theatre Association, please be advised that we transfer Personal Information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links to Other Sites
The Websites may contain links to other websites. If you choose to visit an advertiser by “clicking on” a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party’s website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation that we are affiliated with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites and services follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of any other websites you visit.

Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy from time to time without notice. Please review this Privacy Policy from time to time so that you will be apprised of any changes. Continued use of the services subsequent to any posted changes to this Policy means you accept those changes.

Contacting Victoria Theatre Association, Inc.
If you have any questions about this Privacy Policy, please contact us at info@victoriatheatre.com.

Your California Privacy Rights
A business subject to California Civil Code section 1798.83 is required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties’ direct marketing purposes.

If you are a California resident and would like to make such a request, please send an email to info@victoriatheatre.com.

Last Revised 3/5/2014